Computers & Information Systems & Technology

Strategic Planning

Strategic plans are a key part of any organisation’s planning, to:

• Create a Vision for the organisation
• Document it clearly and concisely
• Plan steps to get there
• Prioritise items
• Identify resources and budgets needed
• Prevent hap-hazard or wasteful investments
• Relate it to industry standards

Capitalise can provide Strategic planning for your overall business operation, I.T. or other function of your business. As an external party, we provide an independent perspective.

Reviews & Audits

Capitalise can review your:

• current Technology infrastructure
• systems management
• skills
• support processes

and report on issues and opportunities. Procedures and quality system requirements can be audited.

Global I.T.

Information Technology can be the key to doing business globally.
Internet based services are readily available and affordable even on a small scale. We can help you:

• review global aspects of your business
• review your current IT systems & adapt them to global use
• manage implementations and support

Data management

Without disciplines growing organisations are likely to experience an explosion of data volumes. Capitalise can review and improve your systems to ensure:

• data is secure and backed up
• there is no duplication
• files are easy to find, current or old versions
• efficient file formats are used

Solutions to this are normally a mixture of:

• standards
• documentation
• training
• IT systems changes

Capitalise will lead you to an appropriate solution for your organisation.

Communications

Telephone, Fax, email, Internet and data communication key to any organisation. Capitalise can • review your current and future business communication needs • report on how your current systems will handle this • identify potential cost savings • present and justify new technology opportunities • plan and implement changes.

Systems Management

Change is the greatest threat to I.T. systems stability and performance, and Change Management is crucial to providing good service levels. We can review your current systems management approaches and: • identify issues • suggest how to make improvements • create a structured approach to changes • document procedures and guidelines for staff

Remote management systems are readily available, and Capitalise implements them for all its customer sites. All components of your systems can be remotely managed, providing:

• instant expert support capability for urgent problems
• remote control for instruction purposes
• out-of-hours proactive maintenance
• significantly reduced support costs

We can set up a service level that meets your needs.

Service Level Agreements

Customer Service is a concept that is relevant in almost every role within an organisation.
A Service Level Agreement is a great tool to aid the planning and management of any service team.
Internal service teams need clear guidelines, just as you need a clear agreement with external service providers.
An SLA is relevant to:

• budgeting resource
• resolving priorities
• risk management
• staff satisfaction
• quantifying & reporting on issues
• managing costs

We can create a realistic SLA for your needs.

Educational I.C.T.

I.C.T is a key foundation for all educational institutions, which need to:

• Create Strategic ICT plans
• Derive detailed steps, and long term budgets
• Analyse and address risks
• Manage the support process
• Manage the ongoing change imperatives
• Define and implement training

Capitalise industry experience will provide structure and insight throughout all phases of your plans and implementation.

Business Systems

Process mapping & review

Process mapping is an essential part of change in any organisation. Process maps: • Condense details and relationships into a single document • Are easy to understand • Are an invaluable training aid • Are the foundation for requirements specifications Capitalise can: • Work through your current business processes • Document these in diagrams • Propose improvements • Document and introduce these

Quality & Documentation Systems

Compliance to standards, whether voluntary or obligatory are a part of most company operations. Capitalise can help with:

• Projects to comply with new standards
• Reviewing and updating existing systems
• Additional effort to meet an immediate update workload
• Development or introduction of new systems to improve service or Customer satisfaction.

Capitalise has experience in:

• ISO 9001/9002
• ISO 13485

Risk Analysis

The use of Technology itself creates risk as an organisation becomes reliant on that technology.
Technology is also an opportunity to reduce risks. Capitalise can:

• Identify risks and opportunities
• Evaluate worst-case scenarios for your business
• Plan systems to minimise risk
• Implement improvements

Feasibility Studies

Capitalise can apply its broad knowledge of all aspects product design or service including the:

• technologies involved
• market requirement
• development process
• production process
• product costs

to provide you a feasibility analysis of a new product or service.

Electronics Technology

Capitalise has detailed knowledge and experience in:

• Electronic design processes
• Radio Systems and techniques
• Electronics manufacturing
• Printed circuit technology including Flex circuits
• Computer Aided Design
• Production Engineering

Call us for more details.

Project Management

CapITalise specialises in project management in:

• Technology
• Electronics & Engineering
• Information & Communications Technology
• Business Systems

We can help implement projects, from taking overall responsibility, to providing individual aspects such as:

• Requirements Specifications
• Technology Research
• Financial assessment
• Risk management
• Review or Audit

See References for details of projects we have done.